Privacy Policy
Last updated: January 2025
Protecting your personal data is a priority for OhMyDoug. This policy describes how we collect and process your data in compliance with the General Data Protection Regulation (GDPR).
Data Controller
The data controller is [COMPANY_NAME], [ADDRESS]. Contact: contact@ohmydoug.com.
Data Collected
We collect different categories of data depending on your profile:
Pet Owners
First and last name and email address; information about your pets (species, breed, age); responses to behavioral assessment questionnaires; history of exchanges with professionals; payment data processed by Stripe (we do not store your bank details); language preferences and account settings.
Animal Care Professionals
Professional contact details (name, email, phone); SIRET number and information about your activity; subscription data and billing history; exchanges with your prospects.
Legal Basis for Processing
We process your data on the basis of contract performance (account management and service provision), your consent (marketing communications, non-essential cookies), our legitimate interests (service improvement, security) and compliance with legal obligations (accounting data retention).
Retention Period
Account data: retained for the duration of registration, then deleted within 3 years of account closure. Payment data: retained for 10 years (legal requirement). Behavioral assessments: retained for 5 years. Messaging data: retained for 2 years after the last exchange.
Data Recipients
Your data is processed by our subprocessors within the strict scope of their missions: Stripe (payments — United States, covered by standard contractual clauses); MongoDB Atlas (data hosting — European Union). We never sell your data to third parties.
Your Rights
Under GDPR, you have the right to access, rectify, erase, port, object to and restrict the processing of your data. To exercise these rights, contact us at contact@ohmydoug.com. You may also lodge a complaint with your national data protection authority.
Cookies and Trackers
We use cookies essential for the site to function (authentication, preferences) without prior consent, and analytics cookies placed only after your agreement. You can manage your preferences via your browser settings.
Security
We implement appropriate technical and organizational measures to protect your data: HTTPS/TLS encryption, access limited to authorized personnel, secure hosting.
Contact
For any questions about your data, contact us at contact@ohmydoug.com. We commit to responding within one month.